What are the service pipeline Service Portfolio and service catalog?
About the Service Portfolio Service Pipeline – contains information about services which are not yet live. They might be planned or under development. Service Catalogue – contains information about the current services in operations which are available to its consumers.
What is ITIL service catalog?
An IT service catalog is the single source of accurate information on all IT services offered by an organization’s IT department. ITIL defines a service catalog as a centralized database of accurate information about active IT service offerings, and a subset of the IT service provider’s service portfolio.
What is meant by service catalog?
A service catalog is a comprehensive list of IT services that an organization offers to its employees or customers. This catalog is the only portion of the company’s service portfolio that is published and provided to customers as a support to the sale or delivery of offered IT services.
What is a Service Portfolio example?
Examples of services provided by IT departments include: network, storage, email, intranet, internet and phone messaging. A Service Portfolio, as defined in ITIL V3, is “the complete set of services that are managed by a Service Provider”.
What is the purpose of the service catalog?
The purpose of Service Catalog Management is to provide and maintain a single source of consistent information on all operational services and to ensure that it is widely available to those who are authorized to access it.
What are the three elements of service portfolio?
There are three components of a service portfolio: service pipeline, service catalogue, and retired services.
What is the purpose of service catalog?
What is the best description of a service Catalogue?
ITIL v3 defines a Service Catalog as: A database or structured document with information about all live IT Services, including those available for deployment. The Service Catalogue is the only part of the Service Portfolio published to customers, and is used to support the sale and delivery of IT Services.
What is the best description of a Service Catalogue?
What is meant by service portfolio?
A service portfolio is a complete listing of all of IT’s products and services. It includes the following three components: The Service Catalog. A listing of all the products and services offered under an ITSM strategy.
What are the three elements of a service portfolio?
What is contained in the service catalog?
The Service Catalogue includes information about deliverables, prices, contact points, ordering and request processes.
What is the difference between IT service catalog and it service portfolio?
For example, while the IT service catalog describes only those services that are currently available to end users, the IT service portfolio also includes services that are presently in the planning and development phases, as well as those services that used to be offered, but have since been retired.”
What is service portfolio in ITIL?
The service portfolio serves as an historical archive for organizational products and services, covering the past, present, and future items offered by your organization. In ITIL v3, the service portfolio is covered under the Service Strategy practices, which covers all three service portfolio components.
What is service catalog management in ITIL V4?
In ITIL v4, Service Catalog management is one of the Service Management practices. A service portfolio is a complete listing of all of IT’s products and services. It includes the following three components:
What is the difference between service records and service portfolio?
Each service in the catalog has a service record containing its service attributes. Attributes include: The service portfolio is a comprehensive view of all services. This includes services that are still in development, in pilot, being phased out, retired, or internal-only services that aren’t directly ordered or used by customers.