How do I complain about Collect+?

In the event that You make a mistake in submitting information to Us, or You have any queries, concerns or complaints with regard to Our provision of the Services to You, then please visit our help and advice page here or contact our Customer Support Team on 01923 601615.

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Is CollectPlus Royal Mail?

The Royal Mail has announced a new parcel collection service. Collect Plus will see postal workers pick up packages directly from customers at their doors for a fee of 72p per parcel, in addition to postage costs.

Is CollectPlus now Yodel?

The Collect+ delivered by Yodel Send service has changed its name and its home to Yodel Direct. You’ll still be able to send your parcels from your favourite store and select from the thousands of conveniently located Collect+ delivered by Yodel Points for your recipient to collect from…or deliver direct to the door.

How do I complain about Yodel delivery?

In the unlikely scenario where you feel our Customer Service team have been unable to resolve your concerns or issue, you can email our dedicated Executive Complaints Team at [email protected]. Our team may need to get in touch with you to fully understand your issue and look at how we can further support you.

Is CollectPlus cheaper than Royal Mail?

Medium parcels up to 10kg sent through InterParcel or My Parcel Delivery can save you up to £13 compared to using the Royal Mail. CollectPlus, the courier of choice for online retailers Asos, Very and Amazon, delivers items up to 10kg and offers a discount of up to 10 per cent for regular users.

Can you return collect plus at Post Office?

Any items purchased online can be returned to OFFICE’S UK returns address via Collect+ delivered by Yodel, through the post or in person at one of their UK high street stores within 28 days of delivery.

How long does collect plus take to deliver?

between 2-3 working days
How long will it take for my order to arrive at my chosen CollectPlus collection point? If an item is in stock, standard delivery should take no more than 5 working days, but usually between 2-3 working days.

What’s the cheapest way to send a parcel in the UK?

Cheapest way to book parcel delivery in the UK Our cheapest courier services for a lightweight item is DPD Pickup, which you need to drop off whilst the best price for a collected courier service is UK Mail Next Day.

How does Yodel collect work?

We partner with over 90 online retailers to offer Click & Collect to a Yodel serviced Collect+ delivered by Yodel store near to where you live, work or study. Choose the Collect+ delivered by Yodel option in checkout and you will receive a notification code via text message or email when your order has arrived.

How do I arrange my Yodel collection?

You may be able to rearrange your delivery to a different address, date or even arrange to collect from your local depot, whilst your parcel is on its way to you. Head to our tracking page, enter your parcel number and see what options are available to you.

What happens if I don’t collect my CollectPlus parcel?

The store will hold your item for 10 days. You’ll also get reminders after 3 and 7 days that your parcel is waiting for you. After that it’s returned to us. You’ll then need to get in touch with us to re-arrange a delivery.

How do I contact CollectPlus support?

We also provide a customer discussion forum where existing customers can sign in to both ask and provide answers to CollectPlus questions. If your questions are not answered by one of these solutions, you can login to our support site or contact our training department for more assistance.

How do I login to CollectPlus without a username and password?

If you do not have a username and password please click here to fill out our login request form, or call us at 954.255.2626. Our software has a complete in-program help file and our web site includes a valuable FAQ section that can answer most of your CollectPlus questions.

What’s happening to the collect+ brand?

The Collect+ brand is going through some operational changes which will be of benefit to our customers and our retailers. Any parcel queries from before 1 October should be referred to Yodel.